Cava Security Services Limited
The success of our business is due to the fact we have dedicated, driven and motivated Managers working alongside colleagues who understand the importance of Customer Service.
It is the Managing Director’s wish to ensure that the company complies with and fully embraces the spirit of the requirements of ISO 9001;2015 which shall be subject to internal and external audits at regular intervals. This will provide a framework for establishing and reviewing quality objectives and enable us to maintain a structured and consistent approach to business, maximise internal efficiency and maintain through its adoption, the very highest standards of customer and consumer care possible.
The company complies with and seeks to exceed the requirements of the Health & Safety at Work Act 1974.
It is the Managing Director’s belief that in adopting procedures implicit within the standard, it will enable us to increase the company’s operating efficiency, “minimise wastage and hence improve quality, minimise wastage and hence improve profitability” whilst maintaining and continuously improving the levels of customer and consumer satisfaction.
“Our aim is to always achieve total customer satisfaction with the services we offer so customers continue to choose us as their preferred supplier and also confidently recommend our Company to other potential Customers”
This is achieved by communicating the importance of all our staff roles within the business to enable Cava Security Services Limited to meet these objectives.
Typical Key Performance Indicators to help monitor the effectiveness of our services provided are:
- Key Holding Services – Response times & First time fix.
- Manned Guarding – Check Calls to control in a timely manner & Assignments Instructions implemented effectively.
- Open/Close & Random Patrols – Tagging points scanned on time & for the amount of visits the Customer requires per day/night.
- Events Security – Staffing numbers achieved & Door Supervisor workshop training before the events.